Refund Policy

Last updated: September 3, 2026

This is a general starting-point policy for Gojli. Review and adapt it (ideally with a lawyer) before relying on it for a live product with real users.

Free tools

Every core PDF tool on Gojli is free to use and requires no payment, so there's nothing to refund for them.

Pro and Business plans

Payments for Pro and Business subscriptions are processed by Paddle.com Market Limited, our merchant of record. Gojli follows Paddle's standard buyer refund policy for all subscription purchases — see Paddle's Refund Policy for the current terms, since Paddle (not Gojli) processes and issues all refunds.

How to request a refund

To request a refund, reply to your Paddle purchase receipt email, or open a support ticket from your Gojli dashboard and we'll help route it. Include your order ID (shown in your purchase confirmation email) so it can be located quickly.

Cancellations

Canceling a subscription (available anytime from your dashboard) stops future billing but doesn't automatically refund the current billing period — see Paddle's policy above for how partial-period refunds are handled.

Contact us

Questions about this policy? Reach out at support@gojli.com.